Frequently Asked Questions

Answer: The frequency of using household chemicals depends on various factors such as the size of your home, the number of occupants, and your lifestyle. Generally, it's recommended to do a thorough cleaning once a week, with daily maintenance tasks such as sweeping, vacuuming, and wiping down surfaces.

Answer: We use a variety of cleaning products, including eco-friendly and non-toxic options, to ensure the safety and well-being of our clients and the environment. Our cleaning products are carefully selected to effectively clean and disinfect surfaces without harsh chemicals.

Answer: The duration of a cleaning service depends on the size of your home, the level of cleaning required, and the number of cleaners assigned to the job. Typically, a standard cleaning service can take anywhere from 1 to 3 hours, while deep cleaning or move-in/move-out cleaning may take longer.

Answer: It's up to you whether you prefer to be home during the cleaning or not. Many of our clients choose to give us a spare key or access code so we can clean while they're away, while others prefer to be present to let us in and oversee the process. Whatever your preference, we'll accommodate your needs.

Answer: Absolutely! We offer customizable cleaning plans to meet your specific needs and preferences. Whether you have certain areas of your home that require special attention or specific tasks you'd like us to focus on, simply let us know, and we'll tailor our cleaning service accordingly.

Answer: The safety of our clients and our cleaning staff is our top priority. We strictly adhere to safety guidelines and protocols, including wearing masks and gloves, practicing social distancing where possible, and sanitizing equipment and surfaces between appointments. Additionally, our cleaning products are eco-friendly and non-toxic, ensuring a safe and healthy environment for everyone.

Answer: Yes, we offer discounts for clients who schedule recurring cleaning services. Whether you choose weekly, bi-weekly, or monthly cleanings, we'll provide you with a discounted rate as a token of appreciation for your continued business.

Answer: We recommend scheduling your cleaning appointment as far in advance as possible to ensure availability, especially during peak seasons. However, we understand that last-minute cleaning needs may arise, and we'll do our best to accommodate your schedule and preferences.

Answer: We proudly serve clients in [insert service areas]. Whether you're located in the city or suburbs, we'll come to your location to provide professional cleaning services tailored to your needs.

Answer: We accept various payment methods, including credit/debit cards, cash, and electronic transfers. You can choose the payment option that is most convenient for you. Our goal is to make the payment process as seamless and hassle-free as possible.

Answer: No, you don't need to provide cleaning supplies. We come fully equipped with all the necessary cleaning products and tools to ensure a thorough and professional cleaning of your home or office. However, if you have specific preferences or allergies, feel free to let us know, and we'll accommodate your needs.

Answer: Yes, all our cleaners are fully insured and bonded for your peace of mind. We take the safety and security of our clients and our employees seriously, and we maintain comprehensive insurance coverage to protect against any unforeseen incidents or accidents during the cleaning process.

Answer: Your satisfaction is our priority, and we strive to deliver high-quality cleaning services with every visit. If for any reason you're not completely satisfied with the cleaning service, please let us know, and we'll make it right. We offer a satisfaction guarantee and will work with you to address any concerns or issues until you're fully satisfied with the results.

Answer: Absolutely! We offer a wide range of additional services to complement our standard cleaning packages. Whether you need laundry, dishes, or organizing services, simply let us know your requirements, and we'll tailor our cleaning service to meet your specific needs.

Answer: Booking a cleaning appointment is easy! You can contact us via phone, email, or our website to schedule your cleaning service at a time and date that works best for you. Our friendly customer service team will assist you in booking your appointment and answer any questions you may have.